Every business and industry that exists today relies heavily on consistent communications for its sales, operations, product/service delivery, after sales support functions. Hospitality services are no different and they too, rely on strong, stable and sound communications for cost-effective and efficient operations. Correction. For business continuity. With 83% of American adults using some form of cellular device for communication today, Mobile phones have become a near-ubiquitous tool to seek information and communicate through various mediums and applications.